Terms & Conditions

Important Note Regarding Tour

• All passengers have to report 03 hours prior to departure due to security checking at the airport.
• Company can shuffle the hotels as per availability.
• No vehicle is allowed to pick up guests inside Railway Station / Airport in Jammu. Our driver will coordinate with you for the pickup.
• No vehicle is allowed to visit Aru, Chandanwari & Betaab Valley in Pahalgam except local taxis. Same applies for Sonmarg. Rates are negotiable if you wish to visit these places.
• Our cab will remain with you throughout the whole tour. Clients are requested to follow the timings mentioned in the itinerary.
• In case any services are missed due to delay in departure, the company will not be responsible for any refund.
• Any complaint regarding hotel or service shall not be entertained after check-out from the hotel or houseboat.
• Guests are requested to immediately contact the concerned tour coordinator in case of any issue during the trip.
• Until the booking amount reflects in our account, all confirmations will be treated as tentative.
• Booking may get cancelled if payment is not made before the due date.
• Guests are requested to carry post-paid SIM cards because prepaid networks may not work properly in Kashmir.
• Guests are advised not to carry expensive jewellery or valuables. In case of loss, the company will not be responsible.

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Booking & Payment Policy

• Advance payment is required to confirm the booking.
• Remaining payment must be completed before the start of the journey.
• Prices may change without prior notice depending on season and availability.
• Any extra service used during the tour must be paid directly by the guest.

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Cancellation Policy

• Cancellation charges may apply depending on the cancellation date.
• Hotel, flight, and transport cancellation policies will be applicable as per provider terms.
• Refund processing may take 7-15 working days.